Custom End-to-End Order Workflow Management System supporting a unique array of procurement requirements
In the promotional merchandise industry, finding a flexible, comprehensive, turn-key order management system that supports a variety of sales channels and sourcing requirements seems impossible. However, it was our goal as a small start-up years ago, to become an industry leader with a platform that could serve any customer, but most importantly, the largest customers. We built that platform, and the company continues to refine and expand capabilities for growth ahead.
Order Management Platform
One of the challenges in the promotional product industry, is having the right tools to successfully grow the business. While an ERP system is a critical backbone to scale any large enterprise, it often doesn’t have an off-the-shelf solution for unique business processes. We’ve bridged that gap with a powerful solution developed to support those unique needs, and is just as critical as the ERP it integrates with.
• User-friendly interface with powerful features & controls
• Supports many custom workflows and order requirements per client
• Special routing logic for various supply chain & logistics requirements
• Dashboard controls to monitor the entire order lifecycle
Highlights / Features / Capabilities
• ERP Customer Management
• Robust Quoting system, easily convert to orders
• Create and manage custom, inventory and drop-ship orders through the entire supply chain
• Supports complex vendor, decorator, and customization use cases.
• Routes orders, PO’s, proofs, approvals, and integrates with client procurement systems
• Track all order history, notes, follow-ups and email correspondence with clients & vendors
TEAM LEADERSHIP
PRODUCT MANAGEMENT
WEB & APPLICATION DESIGN
USER JOURNEY
FOCUS GROUPS
UI DESIGN
WORKFLOW MAPPING
PLATFORM ENGINEERING
CONTRIBUTORS: Business Stakeholders & SME's, Development Team
All work performed the eCompanyStore Technology (now CIC) team, in collaboration with the business. All website images shown are owned by CIC | eCompanyStore and are only shown to display general examples of UI Design, the general workflow and nature of the applications and teams I have led, built, and implemented throughout my career.