Experience
for digital software & subscription downloads, exclusive to Microsoft Employees, Alumni, Friends & Family. Integrated digital downloads with Microsoft’s CIS solution
(the same service that other retailers, like Best Buy, to sell Office licensing, Xbox Live, and Xbox games)
Designed and developed a global eCommerce site
by developing a robust Reward and Recognition platform and empowering users to create custom “Campaigns” combining branded merchandise and awards. Incorporated a built-in recipient email notification system & redemption tracking that allowed recipients to redeem gifts in the online store
PARTNER WITH SALES TO EXPAND OUR SERVICE OFFERING
June 2018 - present
VP, INFORMATION TECHNOLOGY
Corporate Imaging Concepts, LLC
(acquired eCompanyStore)
Reduced technology footprint and improved reliability and redundancy through cloud virtualization, cloud services, and the development of key internal management tools.
Directed the technology team to integrate infrastructure, applications, policies, and procedures, and build a next-generation eCommerce platform empowering a team of over 200 employees, 1M+ customers reaching over $100m in revenue in 2022.
Lead, design and develop an enterprise-level eCommerce platform to provide a simple, elegant user experience, while supporting complex ordering requirements, such as inventory & on-demand merchandise including on-line personalization/customization. Drive product development, application development, client and partner integrations. Heavy focus on program and product management across multiple sales channels. Develop requirements and enterprise business model to build out functional and application business processes within SAP ERP platform. Introduce strategies to restructure sales and financial modules for future growth & M&A activities. Develop, implement, and communicate combined corporate governance policies and procedures such as DRP & BCP, Security Risk Assessments, PCI Compliance, and Privacy Shield/GDPR. Document privacy and security policies and training materials. Oversee Client & Vendor SLA's & Contracts and collaborate with internal and outsourced development teams to capture business and functional requirements, change management control, test plans, and SDLC processes.
TECHNICAL
& CREATIVE
unique experience leading both IT and creative, incorporating new design standards, streamlining the product experience, and refining our service offering.
solid
knowledge
of eCommerce, ERP, CRM, Agile Development Methodology, and UX/UI Design.
proven
experience
refining business processes across the enterprise, including Sales, Marketing, Operations and Supply Chain.
boosted
company growth
Last 3 years reaching double-digit YOY growth, breaking sales and EBITDA records each year, now ranked #22 as a
distributor in an industry of 30k distributors.
June 2013 - June 2018
EVP, Technology & DESIGN
eCompanyStore
Transformed our service offering by consolidating and leading both Information Technology and Creative Service teams to
seamlessly fuse modern UX/UI design principles and technology capabilities into simple and compelling end-user experiences.
Led the process to define and communicate clear targets and objectives to all stakeholders. Reviewed plans, specifications and
developed the project plan to attain goals within budget and timeline.
• Facilitate in-depth collaboration with other business functions, streamlining business processes for sales, operational support, and creative
services by creating and introducing an industry-specific order management/content management system, leveraging SAP’s powerful
financial, inventory, planning and sales / distribution modules, with an integrated web-based order management system. The system also
features powerful quoting and vendor collaboration tools, providing a streamlined workflow in supply chain management.
• Partnered with business development to provide sales engineering and design consultation to prospects, increasing close rates and
stimulating additional sales opportunities. Utilized both design and technical expertise in the sales process by creating full-service client
proposals, presentation development, including UI mock-ups, process workflows, security and privacy controls, etc.
OCT 2007 - JUN 2013
VP, creative services
eCompanyStore
Strategic shift in role to lead Creative Services / Customer Experience, due to a deep background in branding, design, with agency experience, to nurture and develop our creative and marketing service model. Built a team focused on offering value-add design services to our clients. Formulated business strategies and created corporate goals while blending creative and technical disciplines. Instituted processes to manage internal and external design requests. Implemented brand and design standards, presentation and marketing collateral
• Partnered with Sales and key stakeholders to develop and launch a new creative marketing strategy into all business development, client
marketing, and internal employee communications and within our corporate environment. The results ignited a new passion and excitement
into our business, propelling growth and increasing brand affinity across our employees, customers, prospects,and stakeholders.
• Designed a modern, multi-tenant, online store platform, supporting customer-specific branding/customization, while dramatically reducing implementation timelines.
• Drive the design, planning, development, and launch of a new corporate re-brand. Developed all marketing, business development
materials, and operational brand standards across our sales, procurement and production teams, to ensure 100% adoption rate and
consistent communication across all sales and service areas. Key contributor to all business development activities.
Led the IT organization extending across Networking, Infrastructure, SAP ERP, eCommerce, Product Management,
Application Development, and support and service delivery. Develop and maintain security and compliance controls, budget
planning / management, deployed virtualization, redundant environments, a private enterprise network, and a proprietary,
large-scale eCommerce platform, integrated with SAP ERP.
• Execute product management activities to create the vision, determine business needs, define system requirements, and develop
user journeys, providing a robust framework to expand market share
feb 2004 - oct 2007
vp, information technology
eCompanyStore
Lead Store Architect, eCompanyStore, LLC
Web Developer, eCompanyStore, LLC
Web Design, eCompanyStore, LLC
Creative Design & Marketing, Multiple Companies
additional
experience
Visual Communications, The Art Institute of Atlanta
(3.88 GPA)
*Attended 1 year - Left early for job opportunity
Education
SAFe POPM, Scaled Agile product owner/product manager
PSPO II, Professional Scrum Product Owner II
PSM II, Professional Scrum Master II
PMI-ACP, Agile Certified Practitioner
CERTIFICATIONS
